The bathroom at my flat needed some cleaning, I couldn't spare the time because I am working even during weekends. I was really surprised and happy that these guys do key drop offs - that way I could be at work and still get my home cleaned. I was very happy with their work and later on called them to clean the entire place.
Customer care really does care for its customers. I had a situation that needed taken care of, my dog puked on the bed and it got all inside the mattress. Needless to say I wasn't thrilled by the situation, worst part of it is that the smell wouldn't go away. I called these guys at 3 am, they helped me out and even gave me advice on how to alleviate some of the affects, then came first thing in the morning and cleaned everything.
Several years ago, for the birthday of my niece, we called these guys to come and clean. I'll never forget how fast a well they worked, you could tell that they really enjoyed their work and that showed in the final results. Now 3 years later we're still using them, and most of my family is some relations with this company one way or another.